I never received a call back- I called them back and after waiting on hold another 56 min to speak with a representative- I was told the claim was denied and there was no record of my call with the supervisor who supposedly re-opened the claim. I immediately provided them with the requested information. After reviewing the calls- the supervisor re-opened the claim and stated if I provided them with the copy of a specific maintenance receipt via email, they would authorize the claim. I escalated the claim to a supervisor and demanded they listen to our recorded conversations to prove that the claims representative was not being truthful.
The claims adjuster out right lied to me about what was discussed. They have refused to pay for the replacement of a part that is clearly listed as a covered item. I have now retained an attorney and will be taking them to court.Īs a 20 year veteran of the Automotive Industry and having submitted in excess of 1000 extended warranty claims- Endurance takes the prize for the worst warranty company in the country. Every prognosis I have received (other than from endurance warranty) states that the motor seized due to the timing chain failure and the engine replacement should be covered that there was no way of the vehicle had continued use. My repair facility now refuses to take any claims from endurance warranty due to the massive headache this warranty company has caused. And, it’s against their policy to email or even mail anything regarding the claim. They will not give my the name to my adjuster, when you call in you’ll be on hold at least 1.5 hour’s before speaking with the correct department and when you request something in writing, they tell you that it is a verbal denial and they don’t have anything on paper. Therefore, their excuse as to why they are denying the replacement of the seized engine because of continued use is absurd! They are unprofessional in every area of business other than collecting my monthly premium. Anyone who knows what happens when a timing chain breaks knows that the vehicle will not start much less run. Endurance (1 month and 20 days after filling my claim) says they will pay for the timing chain that broke but not the motor replacement due to continued use. My timing chain broke while I was driving my car and seized my motor. Horrible service and they refuse to pay for the extended warranty repairs. So now I have no car and it is laying there at Chrysler disassembled.
It appears they are simply trying to deny the claim due to cost.Įndurance made me have Prestige Chrysler dismantle my engine at my cost only to deny my claim which Chrysler themselves said it should be covered. I even submitted my oil change maintenance records, showing six oil changes over the past year and a half, with the last one being in April. Prior to all this, my car was in great shape, even according to Endurance’s inspection. However, I was informed by Chrysler technicians that when an engine blows, it blows which can result in metal shavings found in the damaged engine. Having opened up a claim under my purchased policy, an inspector assessed the damage and denied it, stating it was a “pre-existing condition due to found metal shavings. The cost of repair is an estimated $12,000. On June 17, 2021, and 30 miles over 1000 mile mark, there was an issue with the third cylinder resulting in a blown engine. There was a 30 day and 1000 mile waiting period requirement and car inspection, all which were met. On May 11, 2021, I purchased a 60 month or 100,000 mile Endurance Advantage Prime coverage contract for my Chrysler 300.
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